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American Journal of Business and Operations Research
Volume 3 , Issue 2, PP: 107-115 , 2021 | Cite this article as | XML | Html |PDF

Title

A Case Study on the Implementation of Business Intelligence in a Retail Company

  Alshaimaa A. Tantawy 1 * ,   Mahmoud M. Ismail 2

1  Faculty of computers and Informatics, Zagazig University, Zagazig, 44519, Egypt
    (AlshaimaaTantawy@zu.edu.eg)

2  Faculty of computers and Informatics, Zagazig University, Zagazig, 44519, Egypt
    (mmsabe@zu.edu.eg)


Doi   :   https://doi.org/10.54216/AJBOR.030204

Received: January 14, 2021 Accepted: May 21, 2021

Abstract :

This paper presents a case study on the implementation of business intelligence (BI) in a retail company with the main aim to analyze the benefits of BI implementation and the confronts encountered during the process. The case study involves a large retail company that operates in multiple countries and offers a wide range of products. The implementation of BI was driven by the need to improve decision-making processes, increase operational efficiency, and enhance customer satisfaction. We also cover the different phases of BI implementation, including planning, data integration, data modeling, and dashboard development. The results of the study indicate that the implementation of BI has led to significant improvements in the company's performance, such as increased revenue, improved inventory management, and better customer segmentation. We investigate how artificial intelligence can provide great support for improving and automating the implementation of BI in retail companies. However, we also highlight some challenges encountered during the implementation process, such as data quality issues and resistance to change. The paper concludes by emphasizing the importance of careful planning, stakeholder engagement, and ongoing evaluation in ensuring the success of BI implementation in retail companies.

Keywords :

Business Intelligence; Retail Company; Business Analysis; Artificial Intelligence.

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Cite this Article as :
Style #
MLA Alshaimaa A. Tantawy, Mahmoud M. Ismail. "A Case Study on the Implementation of Business Intelligence in a Retail Company." American Journal of Business and Operations Research, Vol. 3, No. 2, 2021 ,PP. 107-115 (Doi   :  https://doi.org/10.54216/AJBOR.030204)
APA Alshaimaa A. Tantawy, Mahmoud M. Ismail. (2021). A Case Study on the Implementation of Business Intelligence in a Retail Company. Journal of American Journal of Business and Operations Research, 3 ( 2 ), 107-115 (Doi   :  https://doi.org/10.54216/AJBOR.030204)
Chicago Alshaimaa A. Tantawy, Mahmoud M. Ismail. "A Case Study on the Implementation of Business Intelligence in a Retail Company." Journal of American Journal of Business and Operations Research, 3 no. 2 (2021): 107-115 (Doi   :  https://doi.org/10.54216/AJBOR.030204)
Harvard Alshaimaa A. Tantawy, Mahmoud M. Ismail. (2021). A Case Study on the Implementation of Business Intelligence in a Retail Company. Journal of American Journal of Business and Operations Research, 3 ( 2 ), 107-115 (Doi   :  https://doi.org/10.54216/AJBOR.030204)
Vancouver Alshaimaa A. Tantawy, Mahmoud M. Ismail. A Case Study on the Implementation of Business Intelligence in a Retail Company. Journal of American Journal of Business and Operations Research, (2021); 3 ( 2 ): 107-115 (Doi   :  https://doi.org/10.54216/AJBOR.030204)
IEEE Alshaimaa A. Tantawy, Mahmoud M. Ismail, A Case Study on the Implementation of Business Intelligence in a Retail Company, Journal of American Journal of Business and Operations Research, Vol. 3 , No. 2 , (2021) : 107-115 (Doi   :  https://doi.org/10.54216/AJBOR.030204)