Appeals and Complaints Policy



 

The American Scientific Publishing Group (ASPG) is committed to ensuring a fair, transparent, and efficient editorial process. Authors, reviewers, and readers may submit appeals or complaints regarding editorial decisions, peer-review processes, or publication ethics.

All concerns will be handled in a timely, objective, and confidential manner.


1. Submission of Appeals and Complaints

Appeals and complaints should be directed to the Editor-in-Chief or the handling editor responsible for the manuscript. If no appropriate contact is available, inquiries may be submitted to:

Email: support@americanaspg.com


2. Appeals Against Editorial Decisions

Authors may appeal editorial decisions by providing a clear and reasoned explanation.

The Editor-in-Chief (or designated editor) will review:

  • The authors’ arguments
  • Reviewer reports
  • Editorial assessments

Based on this evaluation, the journal may:

  • Uphold the original decision
  • Request an additional independent review
  • Reconsider the manuscript

The decision on appeals is final.


3. Complaints About Editorial or Review Process

Complaints related to delays, communication issues, or editorial handling will be reviewed by the Editor-in-Chief in consultation with the editorial team.

Appropriate actions will be taken to address the issue, and the complainant will be informed of the outcome.


4. Complaints Related to Publication Ethics

Concerns regarding authorship, research integrity, reviewer conduct, or ethical issues will be investigated in accordance with established publishing best practices.

The Editor-in-Chief may consult the publisher where necessary. A decision will be made based on the available evidence, and the complainant will be informed accordingly.


5. Confidentiality and Resolution

All appeals and complaints are treated confidentially. ASPG aims to resolve all cases fairly, promptly, and in line with accepted standards of scholarly publishing.