708 615
Full Length Article
American Journal of Business and Operations Research
Volume 5 , Issue 2, PP: 61-84 , 2021 | Cite this article as | XML |PDF


Effects of Knowledge Management on Organizational Performance

Authors Names :   Ghoson Taleb   1 *     Faris Almansour   2  

1  Affiliation :  College of Business Administration, American University the Emirates, Dubai, UAE

    Email :  182110004@aue.ae

2  Affiliation :  College of Business Administration, American University the Emirates, Dubai, UAE

    Email :  faris.almansour@aue.ae

Doi   :   https://doi.org/10.54216/AJBOR.050201

Received: July 01, 2021 Accepted: October 10, 2021

Abstract :

The main purpose of this paper is to evaluate the impact of knowledge management (KM) on organizational performance of Microsoft Corporation. The study will also inform global entrepreneurs regarding the importance and application of KM in workplaces. The study will discuss the modification and technological integration that are required to derive desired outcomes from KM. The research will also evaluate the contribution of KM to career development and opportunities for the employees. Modern organizations need to enhance their products and services continue to be the first choice of customers. The KM has enabled organizations to determine the changing demands and requirements of customers. Therefore, it can be opined that the research aims to analyse the significance of KM in modern organizations, employees, and competitiveness. 

Keywords :

Knowledge management , Organizational Performance ,  Microsoft Corporation , Career Development

References :

[1]   Abubakar, A. M., Elrehail, H., Alatailat, M. A., & Elçi, A. (2019). Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, 4(2), 104-114. Retrieved from https://www.sciencedirect.com/science/article/pii/S2444569X17300562

[2]   Adegbuyi, O. A., Oke, A. O., Worlu, R. E., & Ajagbe, A. M. (2015). Archival Review of the Influence of Organizational Strategy on Organizational Performance. Retrieved from: http://eprints.covenantuniversity.edu.ng/5294/1/Paper%20138.pdf

[3]   Ahmed, S., Fiaz, M., & Shoaib, M. (2015). Impact of knowledge management practices on organizational performance: an empirical study of banking sector in Pakistan. FWU Journal of Social Sciences, 9(2), 147. Retrieved from http://www.sbbwu.edu.pk/journal/Jan%202016/16.%20Impact%20of%20Knowledge%20Management%20Practices%20on%20Organizational%20Performance.pdf

[4]   Almeida, F., Miranda, E., & Falcão, J. (2019). Challenges and facilitators practices for knowledge management in large-scale scrum teams. Journal of Information Technology Case and Application Research, 21(2), 90-102. Retrieved from https://www.researchgate.net/profile/Fernando-Almeida-10/publication/336135641_Challenges_and_facilitators_practices_for_knowledge_management_in_large_scale_scrum_teamspdf/data/5d91ea5b299bf10cff1a69c5/Challenges-and-facilitators-practices-for-knowledge-management-in-large-scale-scrum-teams.pdf

[5]   Apuke, O. D. (2017). Quantitative research methods: A synopsis approach. Kuwait Section of Arabian Journal of Business and Management Review, 33(5471), 1-8. Retrieved from: http://arabianjbmr.com/pdfs/Arabian%20Journal%20of%20Business%20and%20Management%20Review%20(Kuwait%20Section)_KD_VOL_6_11/5.pdf

[6]   Barley, W. C., Treem, J. W., & Kuhn, T. (2018). Valuing multiple trajectories of knowledge: A critical review and agenda for knowledge management research. Academy of Management Annals, 12(1), 278-317. Retrieved from: http://publish.illinois.edu/barley/files/2018/04/BarleyTreemKuhn_KnowledgeTrajectories_PrePrint.pdf

[7]   Brittain, S., Ibbett, H., de Lange, E., Dorward, L., Hoyte, S., Marino, A., ... & Lewis, J. (2020). Ethical considerations when conservation research involves people. Conservation Biology, 34(4), 925-933. Retrieved from: https://www.storre.stir.ac.uk/bitstream/1893/30759/1/Brittain_et_al-2020-Conservation_Biology.pdf

[8]   Centobelli, P., Cerchione, R., & Esposito, E. (2017). Knowledge management in startups: Systematic literature review and future research agenda. Sustainability, 9(3), 361. Retrieved from: https://www.mdpi.com/2071-1050/9/3/361/pdf

[9]   Chyung, S. Y., Roberts, K., Swanson, I., & Hankinson, A. (2017). Evidence‐based survey design: The use of a midpoint on the Likert scale. Performance Improvement, 56(10), 15-23. Retrieved from: https://scholarworks.boisestate.edu/cgi/viewcontent.cgi?article=1086&context=ipt_facpubs

[10] Demir, A., Budur, T., Omer, H. M., & Heshmati, A. (2021). Links between knowledge management and organisational sustainability: does the ISO 9001 certification have an effect?. Knowledge Management Research & Practice, 1-14. Retrieved from https://www.tandfonline.com/doi/pdf/10.1080/14778238.2020.1860663?needAccess=true&

[11] Etikan, I., & Bala, K. (2017). Sampling and sampling methods. Biometrics & Biostatistics International Journal, 5(6), 00149. Retrieved from: https://www.academia.edu/download/56588350/sampling_methods.pdf

[12] Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied compendium. Online Journal of Applied Knowledge Management, 3(1), 1-20. Retrieved from: https://www.iiakm.org/ojakm/articles/2015/volume3_1/OJAKM_Volume3_1pp1-20.pdf

[13] Gonzalez, R. V. D., & Martins, M. F. (2017). Knowledge management process: A theoretical-conceptual research. Gestão & Produção, 24, 248-265. Retrieved from: https://www.scielo.br/j/gp/a/cbfhzLCBfB6gnzrqPtyby8S/abstract/?lang=en

[14] Hackman, J. K., Agyekum, K., & Smith, B. (2017). Challenges to the Adoption of Knowledge Management in Civil Engineering Construction Firms in Ghana. Retrieved from http://ir.knust.edu.gh/bitstream/123456789/10918/1/CHALLENGES%20TO%20THE%20ADOPTION%20OF%20KNOWLEDGE%20MANAGEMENT.pdf

[15] Hebibi, L., Raimi, N., & Milićićević, R. (2019). Knowledge management and the importance of knowledge management for the organization's performance. Ekonomika, 65(1), 117-126. Retrieved from: http://scindeks-clanci.ceon.rs/data/pdf/0350-137X/2019/0350-137X1901117H.pdf

[16] Knowledge Management: Theory & Strategies. (2021). Retrieved 17 August 2021, from https://study.com/academy/lesson/knowledge-management-theory-strategies.html

[17] Kolyasnikov, M. S., & Kelchevskaya, N. R. (2020). Knowledge management strategies in companies: Trends and the impact of Industry 4.0. Upravlenec, 11(4). Retrieved from http://upravlenets.usue.ru/images/86/7.pdf

[18] Lim, M. K., Tseng, M. L., Tan, K. H., & Bui, T. D. (2017). Knowledge management in sustainable supply chain management: Improving performance through an interpretive structural modelling approach. Journal of cleaner production, 162, 806-816. Retrieved from: https://fardapaper.ir/mohavaha/uploads/2017/10/Knowledge-management-in-sustainable-supply-chain-management-improving-performance-through-an-interpretive-structural-modelling-approach.pdf

[19] Mardani, A., Nikoosokhan, S., Moradi, M., & Doustar, M. (2018). The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29(1), 12-26. Retrieved from: https://e-tarjome.com/storage/btn_uploaded/2019-11-21/1574322045_10344-etarjome%20English.pdf

[20] Martins, V. W. B., Rampasso, I. S., Anholon, R., Quelhas, O. L. G., & Leal Filho, W. (2019). Knowledge management in the context of sustainability: Literature review and opportunities for future research. Journal of cleaner production, 229, 489-500. Retrieved from: https://fardapaper.ir/mohavaha/uploads/2019/11/Fardapaper-Knowledge-management-in-the-context-of-sustainability-Literature-review-and-opportunities-for-future-research.pdf

[21] Nedelko, Z., & Jevšenak, S. (2019). Strategies and tools for knowledge management in innovation and the future industry. In The role of knowledge transfer in open innovation (pp. 179-202). IGI Global. Retrieved from https://hub.opidox.com/pdfs/14Strategies-and-Tools-for-Knowledge-Management-in-Innovation-and-the-Future-Industry.pdf

[22] Rahimi, E., Rostami, N., Shad, F., & Vafaei, V. (2017). The importance of knowledge management on innovation. Applied mathematics in engineering, management and technology, 5(1), 68-73. Retrieved from: https://www.researchgate.net/profile/Vajihe-Vafaie/publication/328791839_The_importance_of_knowledge_management_on_innovation/links/5be3396592851c6b27aedea4/The-importance-of-knowledge-management-on-innovation.pdf

[23] Rot, A., & Sobinska, M. (2017). Knowledge Management in The Cloud Computing Model-Challenges, Opportunities and Risks. computing, 11, 17-19. Retrieved from https://annals-csis.org/Volume_11/drp/pdf/486.pdf

[24] Ryan, G. (2018). Introduction to positivism, interpretivism and critical theory. Nurse researcher, 25(4), 41-49. Retrieved from: https://oro.open.ac.uk/49591/17/49591ORO.pdf

[25] Sahin, S., & Mete, J. (2021). A Brief Study on Descriptive Research:: Its Nature and Application in Social Science. International Journal of Research and Analysis in Humanities, 1(1), 11-11. Retrieved from: https://www.iarj.in/index.php/ijrah/article/download/38/37

[26] Serrat, O. (2017). Knowledge solutions: Tools, methods, and approaches to drive organizational performance (p. 1140). Springer Nature. Retrieved from: https://library.oapen.org/bitstream/handle/20.500.12657/28041/1001955.pdf?sequence=1

[27] Shields, M. (2019). Research Methodology and Statistical Methods. Scientific e-Resources. Retrieved from: https://books.google.com/books?hl=en&lr=&id=p-PEDwAAQBAJ&oi=fnd&pg=PR11&dq=statistical+analysis+in+research+methodology+&ots=QpHQQQj9Gf&sig=2_JR9wfKguHDfRXAwHT0bPbrob0

[28] Singh, S., Darwish, T. K., & Potočnik, K. (2016). Measuring organizational performance: A case for subjective measures. British Journal of Management, 27(1), 214-224. Retrieved from: https://onlinelibrary.wiley.com/doi/pdf/10.1111/1467-8551.12126

[29] Soniewicki, M., & Paliszkiewicz, J. (2019). The importance of knowledge management processes for the creation of competitive advantage by companies of varying size. Entrepreneurial Business and Economics Review, 7(3), 43-63. Retrieved from https://www.researchgate.net/profile/Marcin-Soniewicki/publication/336642057_The_Importance_of_Knowledge_Management_Processes_for_the_Creation_of_Competitive_Advantage_by_Companies_of_Varying_Size/links/5da998be92851c577eb8250d/The-Importance-of-Knowledge-Management-Processes-for-the-Creation-of-Competitive-Advantage-by-Companies-of-Varying-Size.pdf

[30] Tarekegn, L. M. (2017). The role of Knowledge Management in enhancing organizational performance; the case of selected international NGOs operating in Addis Ababa (Doctoral dissertation, Thesis of Executive of Master of Business Administration, Department of Management, College of business and economics, Addis Ababa University). Retrieved from https://scholar.archive.org/work/givwy5idgrhwje6hjixuznoqau/access/wayback/https://nadre.ethernet.edu.et/record/8196/files/LemlemMekonnen.pdf

[31] Verma, S., & Dhiman, P. (2021). KNOWLEDGE MANAGEMENT: COMPONENTS, STAGES, TOOLS AND THEIR STRATEGIES FOR AGRICULTURAL LIBRARIES IN MODERN ERA. Management of Knowledge Resource Centers in the Networked Digital Environment, 69. Retrieved from https://www.researchgate.net/profile/Madhav-Pandey-4/publication/352992731_AGRICULTURAL_LIBRARY_SERVICES_OF_CHHATTISGARH_DURING_COVID-19_PANDEMIC_AN_OVERVIEW/links/60e2b57da6fdccb74506be16/AGRICULTURAL-LIBRARY-SERVICES-OF-CHHATTISGARH-DURING-COVID-19-PANDEMIC-AN-OVERVIEW.pdf#page=86

[32] Woiceshyn, J., & Daellenbach, U. (2018). Evaluating inductive vs deductive research in management studies: Implications for authors, editors, and reviewers. Qualitative Research in Organizations and Management: An International Journal. Retrieved from: https://www.researchgate.net/profile/Jaana-Woiceshyn-2/publication/324596659_Evaluating_Inductive_versus_Deductive_Research_in_Management_Studies_Implications_for_Authors_Editors_and_Reviewers/links/5b78d9aa92851c1e121f7477/Evaluating-Inductive-versus-Deductive-Research-in-Management-Studies-Implications-for-Authors-Editors-and-Reviewers.pdf




Cite this Article as :
Style #
MLA Ghoson Taleb,Faris Almansour. "Effects of Knowledge Management on Organizational Performance." American Journal of Business and Operations Research, Vol. 5, No. 2, 2021 ,PP. 61-84.
APA Ghoson Taleb,Faris Almansour. (2021). Effects of Knowledge Management on Organizational Performance. American Journal of Business and Operations Research, 5 ( 2 ), 61-84.
Chicago Ghoson Taleb,Faris Almansour. "Effects of Knowledge Management on Organizational Performance." American Journal of Business and Operations Research, 5 no. 2 (2021): 61-84.
Harvard Ghoson Taleb,Faris Almansour. (2021). Effects of Knowledge Management on Organizational Performance. American Journal of Business and Operations Research, 5 ( 2 ), 61-84.
Vancouver Ghoson Taleb,Faris Almansour. Effects of Knowledge Management on Organizational Performance. American Journal of Business and Operations Research, (2021); 5 ( 2 ): 61-84.
IEEE Ghoson Taleb,Faris Almansour, Effects of Knowledge Management on Organizational Performance, American Journal of Business and Operations Research, Vol. 5 , No. 2 , (2021) : 61-84 (Doi   :  https://doi.org/10.54216/AJBOR.050201)