Volume 24 , Issue 1 , PP: 249-258, 2024 | Cite this article as | XML | Html | PDF | Full Length Article
Marına Mendez Cabrıta 1 , Leonso Torres Torres 2 , Jorge G. Del Pozo C. 3 , Nasser El-Kanj 4 *
Doi: https://doi.org/10.54216/IJNS.240122
This study investigated the dynamics of interaction between key variables in traffic accident mediation and how the inherent indeterminacy in these interactions influences the outcomes of mediation. Neutrosophic Cognitive Maps and neutrosophic logic were used to model and quantify the centrality and influence of such variables. The results highlighted the importance of negotiation strategies and emotional management as factors of high centrality in the mediation process. Based on these findings, the implementation of targeted training programs and the adoption of advanced analytical tools to improve mediation practices were recommended. The study underscores the need for a multidimensional approach that considers the complexity and uncertainty in mediator training, supporting efficiency and effectiveness in resolving traffic disputes.
neutrosophy , neutrosophic cognitive maps , traffic accident mediation , network analysis , indeterminacy , conflict resolution.
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