Volume 1 , Issue 1 , PP: 45-68, 2022 | Cite this article as | XML | Html | PDF | Full Length Article
Hani D. Hejazi 1 * , Ahmed A. Khamees 2
Doi: https://doi.org/10.54216/IJAACI.010104
Knowledge sharing between employees in positions at different levels in the organization chart is always a big challenge. It is important to study the main factors that affects employees’ knowledge. A number of literature reviews that sheds the light on knowledge management (KM) was conducted, which focuse on the employee knowledge sharing motivations. However, analyzing the knowledge sharing among employees is still questioned and requires further examination. The main objective of this systematic review is to analyze the state-of-the-are KM studies that involved the factors that affect employees’ intention to share their tacit knowledge. In this systematic review, we explored the tacit knowledge sharing and reviewed 115 recent papers. After filtering and reviewing we extracted many factors, then we categorize them into twelve categories: (ordered by most frequent studied), namely: trusting environment, culture, organization encouragement, rewards, Information system, intrinsic motivations, equal opportunities, job security, the community of practice, time pressure, knowledge confidence and accuracy, and years of experience. This systematic review is important to organizations which seek to share, preserve tacit knowledge and experiences, and gain competitive edge.
Knowledge Management , Knowledge Sharing , Employee Knowledge Sharing Motivations , Employee Knowledge Sharing Demotivation.
[1] H. AlGhanem, M. Shanaa, S. Salloum, and K. Shaalan, “The Role of KM in Enhancing AI Algorithms and Systems,” Adv. Sci. Technol. Eng. Syst. J., vol. 5, no. 4, pp. 388–396, 2020.
[2] S. A. Salloum, M. Al-Emran, and K. Shaalan, “The Impact of Knowledge Sharing on Information Systems: A Review,” in International Conference on Knowledge Management in Organizations, 2018, pp. 94–106.
[3] A. Y. Zainal, H. Yousuf, and S. A. Salloum, “Mining social media text: extracting knowledge from Facebook,” in Joint European-US Workshop on Applications of Invariance in Computer Vision, 2020, pp. 762–772.
[4] R. Al-Maroof et al., “The acceptance of social media video for knowledge acquisition, sharing and application: A com-parative study among YouTube users and TikTok Users’ for medical purposes,” Int. J. Data Netw. Sci., vol. 5, no. 3, pp. 197–214, 2021.
[5] S. K. Areed S., Salloum S.A., “The Role of Knowledge Management Processes for Enhancing and Supporting Innovative Organizations: A Systematic Review.,” Al-Emran M., Shaalan K., Hassanien A. Recent Adv. Intell. Syst. Smart Appl. Stud. Syst. Decis. Control. vol 295. Springer, Cham, 2021.
[6] S. K. Al Mansoori S., Salloum S.A., “The Impact of Artificial Intelligence and Information Technologies on the Efficiency of Knowledge Management at Modern Organizations: A Systematic Review.,” Al-Emran M., Shaalan K., Hassanien A. Recent Adv. Intell. Syst. Smart Appl. Stud. Syst. Decis. Control. vol 295. Springer, Cham, 2021.
[7] A. Aburayya et al., “Critical success factors affecting the implementation of tqm in public hospitals: A case study in UAE Hospitals,” Syst. Rev. Pharm., vol. 11, no. 10, 2020.
[8] A. A. A. Mehrez, M. Alshurideh, B. A. Kurdi, and S. A. Salloum, Internal Factors Affect Knowledge Management and Firm Performance: A Systematic Review, vol. 1261 AISC. 2021.
[9] S. K. Habeh O., Thekrallah F., Salloum S.A., “Knowledge Sharing Challenges and Solutions Within Software Development Team: A Systematic Review.,” Al-Emran M., Shaalan K., Hassanien A. Recent Adv. Intell. Syst. Smart Appl. Stud. Syst. Decis. Control. vol 295. Springer, Cham, 2021.
[10] A. Alsharhan, S. Salloum, and K. Shaalan, “The Impact of eLearning as a Knowledge Management Tool in Organizational Performance.”
[11] S. Hantoobi, A. Wahdan, S. A. Salloum, and K. Shaalan, “Integration of Knowledge Management in a Virtual Learning Environment: A Systematic Review,” Recent Adv. Technol. Accept. Model. Theor., pp. 247–272, 2021.
[12] D. Ahmed, S. A. Salloum, and K. Shaalan, “Knowledge Management in Startups and SMEs: A Systematic Review,” Recent Adv. Technol. Accept. Model. Theor., pp. 389–409, 2021.
[13] F. H. Mezahem, S. A. Salloum, and K. Shaalan, “Applying Knowledge Map System for Sharing Knowledge in an Organization,” in International Conference on Emerging Technologies and Intelligent Systems, 2021, pp. 1007–1017.
[14] F. Almatrooshi, S. Alhammadi, S. A. Salloum, and K. Shaalan, “Case Study: The Implications of Knowledge Management Tools on the Process of Overcoming COVID-19,” in International Conference on Emerging Technologies and Intelligent Systems, 2021, pp. 613–621.
[15] R. Bayari, A. A. Al Shamsi, S. A. Salloum, and K. Shaalan, “Impact of knowledge management on organizational performance,” in International Conference on Emerging Technologies and Intelligent Systems, 2021, pp. 1035–1046.
[16] L. Razmerita, G. Wren, and L. C. Jain, Innovations in Knowledge Management: The impact of social media, semantic web and cloud computing. 2016.
[17] D. Ahmed, S. A. Salloum, and K. Shaalan, “Implementing Knowledge Management in an IT Startup: A Case Study,” in International Conference on Emerging Technologies and Intelligent Systems, 2021, pp. 757–766.
[18] F. A. Bazargan, S. A. Salloum, and K. Shaalan, “Use of multi agent knowledge management system in technology service providers,” in International Conference on Emerging Technologies and Intelligent Systems, 2021, pp. 1019–1033.
[19] S. Mirzaee and A. Ghaffari, “Investigating the impact of information systems on knowledge sharing,” J. Knowl. Manag., vol. 22, no. 3, pp. 501–520, 2018.
[20] S. K. Almansoori A., AlShamsi M., Salloum S.A., “Critical Review of Knowledge Management in Healthcare.,” Al-Emran M., Shaalan K., Hassanien A. Recent Adv. Intell. Syst. Smart Appl. Stud. Syst. Decis. Control. vol 295. Springer, Cham, 2021.
[21] A. Wahdan, S. Hantoobi, S. A. Salloum, and K. Shaalan, “The role of knowledge management in virtual learning environments: a systematic review,” Int. J. Knowl. Manag. Stud., vol. 12, no. 4, pp. 325–351, 2021.
[22] A. K. Goswami and R. K. Agrawal, “A reflection on knowledge sharing research: Patterns and trends,” VINE J. Inf. Knowl. Manag. Syst., vol. 48, no. 3, pp. 352–372, 2018.
[23] T. Kaya and B. Erkut, “Tacit knowledge for strategic advantage: social media use of employees in the financial sector,” in Proceedings of the 18th European Conference on Knowledge Management, 2017, pp. 516–523.
[24] S.-Y. Oh, “Effects of organizational learning on performance: the moderating roles of trust in leaders and organizational justice,” J. Knowl. Manag., vol. 23, no. 2, pp. 313–331, 2019.
[25] W.-L. Wu and Y.-C. Lee, “Empowering group leaders encourages knowledge sharing: integrating the social exchange theory and positive organizational behavior perspective,” J. Knowl. Manag., vol. 21, no. 2, pp. 474–491, 2017.
[26] L. Razmerita, K. Kirchner, and P. Nielsen, “What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication,” J. Knowl. Manag., vol. 20, no. 6, pp. 1225–1246, 2016.
[27] C.-W. Jeung, H. J. Yoon, and M. Choi, “Exploring the affective mechanism linking perceived organizational support and knowledge sharing intention: a moderated mediation model,” J. Knowl. Manag., vol. 21, no. 4, pp. 946–960, 2017.
[28] A. Serenko and N. Bontis, “Negotiate, reciprocate, or cooperate? The impact of exchange modes on inter-employee knowledge sharing,” J. Knowl. Manag., vol. 20, no. 4, pp. 687–712, 2016.
[29] M. Alavi and D. E. Leidner, “Knowledge management and knowledge management systems: Conceptual foundations and research issues,” MIS Q., pp. 107–136, 2001.
[30] I. Prieto-Pastor, V. Martín-Pérez, and N. Martín-Cruz, “Social capital, knowledge integration and learning in project-based organizations: a CEO-based study,” J. Knowl. Manag., vol. 22, no. 8, pp. 1803–1825, 2018.
[31] T. Sarina, “Enhancing Knowledge Management (KM) in the Fourth Industrial Revolution Era: The Role of Human Resource Systems,” in The Palgrave Handbook of Knowledge Management, Springer, 2018, pp. 411–435.
[32] M. Sedighi, S. Lukosch, F. Brazier, M. Hamedi, and C. van Beers, “Multi-level knowledge sharing: the role of perceived benefits in different visibility levels of knowledge exchange,” J. Knowl. Manag., vol. 22, no. 6, pp. 1264–1287, 2018.
[33] U. Schmitt, “Tools for Exploration and Exploitation Capability: Towards a Co-evolution of Organizational and Personal Knowledge Management Systems.,” Int. J. Knowledge, Cult. Chang. Organ. Annu. Rev., vol. 15, 2016.
[34] M. Easterby‐Smith, M. A. Lyles, and E. W. K. Tsang, “Inter‐organizational knowledge transfer: Current themes and future prospects,” J. Manag. Stud., vol. 45, no. 4, pp. 677–690, 2008.
[35] H. Al-Jabri and K. A. Al-Busaidi, “Inter-organizational knowledge transfer in Omani SMEs: influencing factors,” VINE J. Inf. Knowl. Manag. Syst., vol. 48, no. 3, pp. 333–351, 2018.
[36] I. Nonaka and H. Takeuchi, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics. Oxford University Press, USA, 1995.
[37] M. S. Hossain, P. Zander, M. S. Kamal, and L. Chowdhury, “Belief‐rule‐based expert systems for evaluation of e‐government: a case study,” Expert Syst., vol. 32, no. 5, pp. 563–577, 2015.
[38] M. Lindvall, I. Rus, and S. Suman Sinha, “Software systems support for knowledge management,” J. Knowl. Manag., vol. 7, no. 5, pp. 137–150, 2003.
[39] M. Del Giudice and M. R. Della Peruta, “The impact of IT-based knowledge management systems on internal venturing and innovation: a structural equation modeling approach to corporate performance,” J. Knowl. Manag., vol. 20, no. 3, pp. 484–498, 2016.
[40] I. Akour, M. Alshurideh, B. Al Kurdi, A. Al Ali, and S. Salloum, “Using machine learning algorithms to predict people’s intention to use mobile learning platforms during the COVID-19 pandemic: Machine learning approach,” JMIR Med. Educ., vol. 7, no. 1, 2021.
[41] S. Alshurideh, M., Al Kurdi, B., Abumari, A., and Salloum, “Pharmaceutical Promotion Tools Effect on Physician’s Adoption of Medicine Prescribing: Evidence from Jordan,” Mod. Appl. Sci., vol. 12, no. 11, pp. 210–222, 2018.
[42] S. A. Salloum, R. Khan, and K. Shaalan, “A Survey of Semantic Analysis Approaches,” in Joint European-US Workshop on Applications of Invariance in Computer Vision, 2020, pp. 61–70.
[43] S. A. Salloum, C. Mhamdi, B. Al Kurdi, and K. Shaalan, “Factors affecting the Adoption and Meaningful Use of Social Media: A Structural Equation Modeling Approach,” Int. J. Inf. Technol. Lang. Stud., vol. 2, no. 3, 2018.
[44] S. A. Salloum, M. Al-Emran, and K. Shaalan, “Mining Text in News Channels: A Case Study from Facebook,” Int. J. Inf. Technol. Lang. Stud., vol. 1, no. 1, pp. 1–9, 2017.
[45] S. A. Salloum, M. Al-Emran, and K. Shaalan, “A Survey of Lexical Functional Grammar in the Arabic Context,” Int. J. Com. Net. Tech, vol. 4, no. 3, 2016.
[46] T. Haamann and D. Basten, “The role of information technology in bridging the knowing-doing gap: an exploratory case study on knowledge application,” J. Knowl. Manag., vol. 23, no. 4, pp. 705–741, 2019.
[47] N. H. Firoozi and A. Hatami, “Health and Safety Culture as a Competitive Advantage for Knowledge‐based Organizations: An HSEC Model Perspective,” Knowl. Process Manag., vol. 24, no. 3, pp. 188–195, 2017.
[48] F. Almatrooshi, S. Alhammadi, S. A. Salloum, and K. Shaalan, “Text and web content mining: a systematic review,” in International Conference on Emerging Technologies and Intelligent Systems, 2021, pp. 79–87.
[49] H. Yousuf, S. A. Salloum, A. Aburayya, M. Al-Emran, and K. Shaalan, “A systematic review of CRYPTDB: Implementation, challenges, and future opportunities,” J. Manag. Inf. Decis. Sci., vol. 24, pp. 1–16, 2021.
[50] I. Shahin, A. B. Nassif, A. Elnagar, S. Gamal, S. A. Salloum, and A. Aburayya, “Neurofeedback interventions for speech and language impairment: A systematic review,” J. Manag. Inf. Decis. Sci., vol. 24, pp. 1–30, 2021.
[51] R. Pauluzzo and M. R. Cagnina, “Bridging the divide: intercultural competences to reconcile the knowledge transfer dilemma in multinational contexts,” Knowl. Manag. Res. Pract., vol. 15, no. 4, pp. 542–550, 2017.
[52] O. AlShamsi and M. Ajmal, “Critical factors for knowledge sharing in technology-intensive organizations: evidence from UAE service sector,” J. Knowl. Manag., vol. 22, no. 2, pp. 384–412, 2018.
[53] R. E. Rice, M. Heinz, and W. van Zoonen, “A public goods model of outcomes from online knowledge sharing mediated by mental model processing,” J. Knowl. Manag., vol. 23, no. 1, pp. 1–22, 2019.
[54] T. Hernaus, M. Cerne, C. Connelly, N. Poloski Vokic, and M. Škerlavaj, “Evasive knowledge hiding in academia: when competitive individuals are asked to collaborate,” J. Knowl. Manag., vol. 23, no. 4, pp. 597–618, 2019.
[55] B. Nooteboom, Trust: Forms, foundations, functions, failures and figures. Edward Elgar Publishing, 2002.
[56] A. Aljuwaiber, “Communities of practice as an initiative for knowledge sharing in business organisations: a literature review,” J. Knowl. Manag., vol. 20, no. 4, pp. 731–748, 2016.
[57] J. Han and R. Pashouwers, “Willingness to share knowledge in healthcare organisations: the role of relational perception,” Knowl. Manag. Res. Pract., vol. 16, no. 1, pp. 42–50, 2018.
[58] M. Baldé, A. I. Ferreira, and T. Maynard, “SECI driven creativity: the role of team trust and intrinsic motivation,” J. Knowl. Manag., vol. 22, no. 8, pp. 1688–1711, 2018.
[59] A. Bencsik, P. Molnar, T. Juhasz, and R. Machova, “Relationship Between Knowledge Sharing Willingness and Life Goals of Generation Z,” in Proceedings of the European Conference on Knowledge Management, 2018, vol. 1, pp. 84–94.
[60] T. Kaya and B. Erkut, “Tacit Knowledge Capacity: A Comparison of University Lecturers in Germany and North Cyprus.,” Electron. J. Knowl. Manag., vol. 16, no. 2, 2018.
[61] J. Hong, “A method for identifying the critical success factors of CoP based on performance evaluation,” Knowl. Manag. Res. Pract., vol. 15, no. 4, pp. 572–593, 2017.
[62] Y. Gal and A. Gal, “Knowledge Bias: Neo-feudalism and Other Reasons to Avoid Sharing Knowledge by Knowledge Workers,” J. Knowl. Econ., vol. 10, no. 2, pp. 826–848, 2019.
[63] Y. S. Hau, B. Kim, and H. Lee, “What drives employees to share their tacit knowledge in practice?,” Knowl. Manag. Res. Pract., vol. 14, no. 3, pp. 295–308, 2016.
[64] Y.-H. Tsai, S.-W. Joe, C.-P. Lin, P.-H. Wu, and Y.-H. Cheng, “Modeling knowledge sharing among high-tech professionals in culturally diverse firms: mediating mechanisms of social capital,” Knowl. Manag. Res. Pract., vol. 15, no. 2, pp. 225–237, 2017.
[65] C. R. Penney, J. G. Combs, N. Gaffney, and J. C. Sexton, “A jack-of-all-trades or a master of none: the performance effects of balancing exploration and exploitation within vs across alliance portfolio domains,” J. Knowl. Manag., 2018.
[66] J. F. Mahon and N. B. Jones, “The challenge of knowledge corruption in high velocity, turbulent environments,” VINE J. Inf. Knowl. Manag. Syst., vol. 46, no. 4, pp. 508–523, 2016.
[67] A. J. Walter, “Career Celling Phenomenological Research on Employees,” Asian Inst. Knowl. Manag., vol. 2, no. 2, p. 28, 2017.
[68] Z. Wang and C. L. Kwek, “The Mediation Role of Knowledge Sharing Between Organizational Learning and Technological Innovation Practice,” Int. J. Knowl. Manag., vol. 14, no. 3, pp. 48–68, 2018.
[69] K. K. Law, A. Chan, and M. Ozer, “Towards an integrated framework of intrinsic motivators, extrinsic motivators and knowledge sharing,” J. Knowl. Manag., vol. 21, no. 6, pp. 1486–1502, 2017.
[70] L. B. R. Christensen, G. Thomas, J. Calleya, and U. D. Nielsen, “The Effect of Operational Factors on Container Ship Fuel Performance,” in Proceedings of Full Scale Ship Performance, The Royal Institution of Naval Architects, 2018.
[71] J. Hagmann and H. Gillman, “The future of knowledge management in large development programmes and organisations: lessons from a large-scale institutional experiment,” Knowl. Manag. Dev. J., vol. 13, no. 1, pp. 4–24, 2017.
[72] D. Bedford and J. Sappington, “A Qualitative and Quantitative Assessment of the Intellectual Capital of Library and Information Science Professionals,” in ICICKM 2016-Proceeding of the 13th International Conference on Intellectual Capital Knowledge Management & Organisational Learning, 2016, p. 31.
[73] A. Jack and E. Kabaji, “Obstacles and Constraints in Practicing Knowledge Management Amongst Humanitarian Agencies in Kenya,” Egara, Obs. Constraints Pract. Knowl. Manag. Amongst Humanit. Agencies Kenya (April 10, 2016), 2016.
[74] K. Wipawayangkool and J. T. C. Teng, “Profiling knowledge workers’ knowledge sharing behavior via knowledge internalization,” Knowl. Manag. Res. Pract., vol. 17, no. 1, pp. 70–82, 2019.
[75] T. Ruck, A. Albers, and N. Reiß, “Improved codification and transfer of engineering knowledge through human intermediaries,” in DS 87-6 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 6: Design Information and Knowledge, Vancouver, Canada, 21-25.08. 2017, 2017, pp. 257–266.
[76] F. Maimone, “Inter-cultural Knowledge Sharing in MNCs: Toward a Complex and Dynamic Model,” in Intercultural Knowledge Sharing in MNCs, Springer, 2018, pp. 63–101.
[77] T. Kaya and B. Erkut, “The Tacit Knowledge Capacity of Lecturers: a cross-country comparison,” Electron. J. Knowl. Manag., vol. 16, no. 2, pp. 131–142, 2018.
[78] E. Wenger, “Knowledge management as a doughnut: Shaping your knowledge strategy through communities of practice,” Ivey Bus. J., vol. 68, no. 3, p. n-a, 2004.
[79] E. Wenger, “Communities of practice: Learning as a social system,” Syst. Thinker, vol. 9, no. 5, pp. 2–3, 1998.
[80] P. C. Earley and S. Ang, Cultural intelligence: Individual interactions across cultures. Stanford University Press, 2003.
[81] Z. Ang and P. Massingham, “National culture and the standardization versus adaptation of knowledge management,” J. Knowl. Manag., vol. 11, no. 2, pp. 5–21, 2007.
[82] R. Brislin, R. Worthley, and B. Macnab, “Cultural intelligence: Understanding behaviors that serve people’s goals,” Gr. Organ. Manag., vol. 31, no. 1, pp. 40–55, 2006.
[83] J. J. Gumperz, “Linguistic and social interaction in two communities,” Am. Anthropol., vol. 66, no. 6, pp. 137–153, 1964.
[84] A. B. Bakker and E. Demerouti, “Towards a model of work engagement,” Career Dev. Int., vol. 13, no. 3, pp. 209–223, 2008.
[85] D. Xanthopoulou, A. B. Bakker, E. Demerouti, and W. B. Schaufeli, “Reciprocal relationships between job resources, personal resources, and work engagement,” J. Vocat. Behav., vol. 74, no. 3, pp. 235–244, 2009.
[86] I. Ajzen, “The theory of planned behavior,” Organ. Behav. Hum. Decis. Process., vol. 50, no. 2, pp. 179–211, 1991.
[87] A. M. Grant and J. W. Berry, “The necessity of others is the mother of invention: Intrinsic and prosocial motivations, perspective taking, and creativity,” Acad. Manag. J., vol. 54, no. 1, pp. 73–96, 2011.
[88] X. Zhang and K. M. Bartol, “Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement,” Acad. Manag. J., vol. 53, no. 1, pp. 107–128, 2010.
[89] M. Mandić and S. Ivana, “Research into the influence of parents’ incomes on the purchasing of healthy foods for children in Croatia,” in TAKE 2017‐Theory and Applications in the Knowledge Economy Conference, 2017.
[90] J. Schilling and A. Kluge, “Barriers to organizational learning: An integration of theory and research,” Int. J. Manag. Rev., vol. 11, no. 3, pp. 337–360, 2009.
[91] R. Vince, “Power and emotion in organizational learning,” Hum. Relations, vol. 54, no. 10, pp. 1325–1351, 2001.
[92] F. L. Oliva and M. Kotabe, “Barriers, practices, methods and knowledge management tools in startups,” J. Knowl. Manag., 2019.
[93] L. Razmerita, G. Phillips-Wren, and L. C. Jain, “Advances in knowledge management: an overview,” in Innovations in Knowledge Management, Springer, 2016, pp. 3–18.
[94] J. P. Wilson and L. Campbell, “Developing a knowledge management policy for ISO 9001: 2015,” J. Knowl. Manag., vol. 20, no. 4, pp. 829–844, 2016.
[95] A. Aljuwaiber, “The Role of Sectoral Committees to Enhance Knowledge Sharing Among Members,” in ICICKM 2018 15th International Conference on Intellectual Capital Knowledge Management & Organisational Learning, 2018, p. 427.
[96] J. Claxton, S. Rana, A. Ardichvili, and O. Tkachenko, “A theoretical model of the antecedents and outcomes of employee engagement,” J. Work. Learn., 2014.
[97] M. T. Hansen and B. Von Oetinger, “Ein besonderer Typ von Wissensmanager,” Harvard Bus. Manag., vol. 23, no. 5, pp. 82–95, 2001.
[98] M. G. Aboelmaged, “Knowledge sharing through enterprise social network (ESN) systems: motivational drivers and their impact on employees’ productivity,” J. Knowl. Manag., vol. 22, no. 2, pp. 362–383, 2018.
[99] D. Maditinos, D. Chatzoudes, and L. Sarigiannidis, “Factors affecting e-business successful implementation,” Int. J. Commer. Manag., vol. 24, no. 4, pp. 300–320, 2014.
[100] S. Keppler and P. M. Leonardi, “Strengthening Ties on Social Networking Sites: The Effects of Social Learning and Commitment Building,” 2017.
[101] M. Mardi, M. Arief, A. Furinto, and R. Kumaradjaja, “Sustaining organizational performance through organizational ambidexterity by adapting social technology,” J. Knowl. Econ., vol. 9, no. 3, pp. 1049–1066, 2018.
[102] A. Anand and I. Walsh, “Should knowledge be shared generously? Tracing insights from past to present and describing a model,” J. Knowl. Manag., vol. 20, no. 4, pp. 713–730, 2016.
[103] M. Solano-Lorente, E. Martínez-Caro, and J. G. Cegarra-Navarro, “Designing a Framework to Develop eLoyalty for Online Healthcare Services.,” Electron. J. Knowl. Manag., vol. 11, no. 1, 2013.
[104] I. Laitinen, T. Kinder, and J. Stenvall, “Local public service productivity and performance measurement,” Int. J. Knowledge-Based Dev., vol. 9, no. 1, pp. 49–75, 2018.
[105] S. Jiafu, Y. Yu, and Y. Tao, “Measuring knowledge diffusion efficiency in R&D networks,” Knowl. Manag. Res. Pract., vol. 16, no. 2, pp. 208–219, 2018.
[106] J. Wang, R. Zhang, J.-X. Hao, and X. Chen, “Motivation factors of knowledge collaboration in virtual communities of practice: a perspective from system dynamics,” J. Knowl. Manag., vol. 23, no. 3, pp. 466–488, 2019.
[107] M. H.-C. Ho and E. Y.-W. Liu, “Network resource, regional cluster, and technical position,” Knowl. Manag. Res. Pract., vol. 14, no. 4, pp. 502–513, 2016.
[108] N. S. Lee and J. Ram, “New product development processes and knowledge transfer in automotive projects: An empirical study,” Knowl. Process Manag., vol. 25, no. 4, pp. 279–291, 2018.
[109] R. Kaminska and S. Borzillo, “Organizing for sustained innovation: the role of knowledge flows within and between organizational communities,” Knowl. Manag. Res. Pract., vol. 14, no. 1, pp. 46–54, 2016.
[110] S. R. Shin, J. Han, K. Marhold, and J. Kang, “Reconfiguring the firm’s core technological portfolio through open innovation: focusing on technological M&A,” J. Knowl. Manag., vol. 21, no. 3, pp. 571–591, 2017.
[111] J. Mavodza, “Relationship between Knowledge Management and Academic Integrity in a Middle Eastern University,” in Product Innovation through Knowledge Management and Social Media Strategies, IGI Global, 2016, pp. 241–264.
[112] C. Muldoon, M. J. O’Grady, and G. M. P. O’Hare, “A survey of incentive engineering for crowdsourcing,” Knowl. Eng. Rev., vol. 33, 2018.
[113] J. J. Iddy and I. Alon, “Knowledge management in franchising: a research agenda,” J. Knowl. Manag., vol. 23, no. 4, pp. 763–785, 2019.
[114] K. Kirchner and D. Stegmann, “Social Media Within German Companies—An Interview-Based Analysis,” in Innovations in Knowledge Management, Springer, 2016, pp. 127–146.
[115] N. K. S. Putri, “The impact of downsizing on knowledge sharing in an airline company,” Knowl. Manag. E-Learning, vol. 8, no. 2, p. 356, 2016.
[116] S. A. Salloum, M. Al-Emran, and K. Shaalan, “The Impact of Knowledge Sharing on Information Systems: A Review,” in 13th International Conference, KMO 2018, 2018.
[117] E. Tomé and M. Block, “The Intangibles Cube: First Description With Data,” in European Conference on Knowledge Management, 2016, p. 898.
[118] K. North and G. Kumta, “Knowledge Work (ers) in the Digital Age,” in Knowledge Management, Springer, 2018, pp. 109–156.
[119] K. North and G. Kumta, “Measuring and Safeguarding Intellectual Capital,” in Knowledge Management, Springer, 2018, pp. 273–299.
[120] É. Fenyvesi and J. B. Vágány, “Knowledge-sharing is one of the guarantees of success in family businesses,” in Knowledge Management Initiatives and Strategies in Small and Medium Enterprises, IGI Global, 2017, pp. 291–315.
[121] J. Cegarra-Sánchez and J.-G. Cegarra-Navarro, “Making meaning out of noise: a knowledge management core competence for higher education students,” VINE J. Inf. Knowl. Manag. Syst., vol. 47, no. 4, pp. 506–521, 2017.
[122] E. Bolisani and C. Bratianu, “The emergence of knowledge management,” in Emergent knowledge strategies, Springer, 2018, pp. 23–47.
[123] V. Campos-Climent and J. R. Sanchis-Palacio, “The influence of knowledge absorptive capacity on shared value creation in social enterprises,” J. Knowl. Manag., vol. 21, no. 5, pp. 1163–1182, 2017.
[124] M. Massaro, K. Handley, C. Bagnoli, and J. Dumay, “Knowledge management in small and medium enterprises: a structured literature review,” J. Knowl. Manag., vol. 20, no. 2, pp. 258–291, 2016.
[125] B. K. Choi, W.-D. Yeo, and D. Won, “The implication of ANT (Actor-Network-Theory) methodology for R&D policy in open innovation paradigm,” Knowl. Manag. Res. Pract., vol. 16, no. 3, pp. 315–326, 2018.
[126] M. E. Zaei, “Knowledge Management in the Non-Governmental Organizations Context,” in Crowdsourcing and Knowledge Management in Contemporary Business Environments, IGI Global, 2019, pp. 39–57.
[127] H. Chen, M. Baptista Nunes, G. Ragsdell, and X. An, “Extrinsic and intrinsic motivation for experience grounded tacit knowledge sharing in Chinese software organisations,” J. Knowl. Manag., vol. 22, no. 2, pp. 478–498, 2018.
[128] F. B. Korbi and M. Chouki, “Knowledge transfer in international asymmetric alliances: the key role of translation, artifacts, and proximity,” J. Knowl. Manag., vol. 21, no. 5, pp. 1272–1291, 2017.
[129] D. Marchiori and M. Franco, “Knowledge transfer in the context of inter-organizational networks: Foundations and intellectual structures,” J. Innov. Knowl., 2019.
[130] R. Hesamamiri, M. Mahdavi Mazdeh, and A. Bourouni, “Knowledge-based strategy selection: A hybrid model and its implementation,” VINE J. Inf. Knowl. Manag. Syst., vol. 46, no. 1, pp. 21–44, 2016.
[131] K. M. Heaton, W. Skok, and S. Kovela, “Learning lessons from software implementation projects: An exploratory study,” Knowl. Process Manag., vol. 23, no. 4, pp. 293–306, 2016.
[132] R. Pauluzzo and M. R. Cagnina, “Cultural dynamics and their impact on knowledge and organizational strategies of multinational corporations,” in Proceedings 11th International Forum on Knowledge Asset Dynamics-Towards a New Architecture of Knowledge: Big Data, Culture and Creativity, 2016, pp. 1297–1309.
[133] S. Schacht and A. Maedche, “A methodology for systematic project knowledge reuse,” in Innovations in Knowledge Management, Springer, 2016, pp. 19–44.
[134] M. Segarra-Ciprés and J. C. Bou-Llusar, “External knowledge search for innovation: the role of firms’ innovation strategy and industry context,” J. Knowl. Manag., vol. 22, no. 2, pp. 280–298, 2018.
[135] P. Ritala, K. Husted, H. Olander, and S. Michailova, “External knowledge sharing and radical innovation: the downsides of uncontrolled openness,” J. Knowl. Manag., vol. 22, no. 5, pp. 1104–1123, 2018.
[136] J. Stoffregen, J. M. Pawlowski, E. Ras, S. Šcepanovic, and D. Žugic, “Identifying Socio-Cultural Factors That Impact the Use of Open Educational Resources in Local Public Administrations,” Manag. Knowl. Learn., p. 167, 2016.
[137] M. Wilkesmann, “Ignorance management in hospitals,” VINE J. Inf. Knowl. Manag. Syst., vol. 46, no. 4, pp. 430–449, 2016.
[138] D. Aloini, G. Farina, V. Lazzarotti, and L. Pellegrini, “Implementing open innovation: conceptual design of an integrated ICT platform,” J. Knowl. Manag., vol. 21, no. 6, pp. 1430–1458, 2017.
[139] R. Pauluzzo and M. R. Cagnina, “A passage to India: cultural distance issues in IJVs’ knowledge management,” Knowl. Manag. Res. Pract., vol. 17, no. 2, pp. 192–202, 2019.
[140] P. Soto-Acosta, S. Popa, and I. Martinez-Conesa, “Information technology, knowledge management and environmental dynamism as drivers of innovation ambidexterity: a study in SMEs,” J. Knowl. Manag., vol. 22, no. 4, pp. 824–849, 2018.
[141] I. D. W. Rechberg, “Internalised Values and Fairness Perception: Ethics in Knowledge Management,” in The Palgrave Handbook of Knowledge Management, Springer, 2018, pp. 249–272.
[142] E. Maisiri, “Utilization of indigenous knowledge for competitiveness among curio makers of Matobo National Park, Zimbabwe,” in Handbook of research on social, cultural, and educational considerations of indigenous knowledge in developing countries, IGI Global, 2017, pp. 202–225.
[143] O. Serrat, “Knowledge as Culture,” in Knowledge Solutions, Springer, 2017, pp. 523–557.
[144] J. Gou, N. Li, T. Lyu, X. Lyu, and Z. Zhang, “Barriers of knowledge transfer and mitigating strategies in collaborative management system implementations,” VINE J. Inf. Knowl. Manag. Syst., vol. 49, no. 1, pp. 2–20, 2019.
[145] S. Shukla and V. Scuotto, “Being Innovator or" Imovator": Current Dilemma?,” 2015.
[146] X. Tian, “Big data and knowledge management: a case of déjà vu or back to the future?,” J. Knowl. Manag., vol. 21, no. 1, pp. 113–131, 2017.
[147] I. A. Idrees, A. C. Vasconcelos, and D. Ellis, “Clique and elite: inter-organizational knowledge sharing across five star hotels in the Saudi Arabian religious tourism and hospitality industry,” J. Knowl. Manag., vol. 22, no. 6, pp. 1358–1378, 2018.
[148] L. Mitkova, “Communities of Practice as Tool of Enhancing Competitiveness in Rising Economies: Lessons Learnt from the Chinese Company,” in Organizational Knowledge Facilitation through Communities of Practice in Emerging Markets, IGI Global, 2016, pp. 146–164.
[149] W. Azan, J.-P. Bootz, and O. Rolland, “Community of practices, knowledge transfer, and ERP project (ERPP),” Knowl. Manag. Res. Pract., vol. 15, no. 2, pp. 238–256, 2017.
[150] Y.-R. Tsai, “Applying the Technology Acceptance Model (TAM) to explore the effects of a Course Management System (CMS)-Assisted EFL writing instruction,” CALICO J., vol. 32, no. 1, p. 153, 2015.
[151] K. North, R. Maier, and O. Haas, “Value Creation in the Digitally Enabled Knowledge Economy,” in Knowledge Management in Digital Change, Springer, 2018, pp. 1–29.
[152] F. Tigharsi, A. Bouguerra, I. Golgeci, and Y. Rofcanin, “The paradox of roots and wings: labor mobility between local firms and MNEs in North Africa,” J. Knowl. Manag., 2019.
[153] W. Claster, “and management of multi-stakeholder territorial systems; strategy and management of small and medium tourism enterprises; consumer behavior, decisionmaking process, and sustainability attitude of tourist demand. Daniele Cannatella< daniele. cannatella@ un,” Knowl. Transf. To Within Tour. Acad. Ind. Gov. Bridg., p. 313, 2017.
[154] V. C. S. Monteiro, “Key knowledge management processes for innovation: a systematic literature review,” 2016.