International Journal of Neutrosophic Science IJNS 2690-6805 2692-6148 10.54216/IJNS https://www.americaspg.com/journals/show/2011 2020 2020 Faculty of Information Systems and Computer Science, October 6th University, Cairo, Egypt Ahmed E. Fakhry Faculty of Computers and Informatics, Zagazig University, Zagazig 44519, Sharqiyah, Egypt Ahmed M. Ali Faculty of Information Systems and Computer Science, October 6th University, Cairo, Egypt Ahmed Abdelhafeez Faculty of Computers and Informatics, Zagazig University, Zagazig 44519, Sharqiyah, Egypt Alshaimaa A. Tantawy Critical to protecting people, property, and communities from the devastating effects of catastrophes and other crises is the field of emergency management. Effective emergency management relies on several aspects that must be identified and prioritized if positive results are to be achieved. Preparedness, planning, leadership, governance, information management, resource management, community participation, resilience, and a culture of continuous improvement are all discussed in this article as crucial elements of emergency management. Professionals in emergency management may strengthen their talents, boost response coordination, and instill resilience by learning about and using these elements. This paper used multi-criteria decision-making (MCDM) to deal with the various factors of emergency management. The decision-making trial and evaluation laboratory (DEMATEL) method is used to compute the weights of criteria and relationships between factors in emergency management. The DEMATEL method is integrated with the neutrosophic set to deal with uncertain data. There are six main factors and nineteen sub-factors are used in this paper. We obtained the Preparedness and Planning is the best factor. 2023 2023 195 207 10.54216/IJNS.210420 https://www.americaspg.com/articleinfo/21/show/2011