International Journal of Neutrosophic Science IJNS 2690-6805 2692-6148 10.54216/IJNS https://www.americaspg.com/journals/show/1180 2020 2020 Regional Autonomous University of the Andes (UNIANDES), Ambato, Ecuador Mónica I. M M.Verdezoto Regional Autonomous University of the Andes (UNIANDES), Ambato, Ecuador Alex F.S F.S.Moreno Regional Autonomous University of the Andes (UNIANDES), Ambato, Ecuador Pablo M.V. Acosta The extenuating circumstances are a vital element allowing the reduction of the penalty for the committed crime. However, despite being regulated, they present certain inconsistencies in their application since it directly impacts the demonstration or not of the legal materiality of the offense and the accused's responsibility. Today in Ecuador, a situation of inapplicability persists in different parts of the country for which it is decided to carry out the present investigation. The objective is to study the main causes of the tendency to non-application of extenuating circumstances. For this, the work authors rely on the Torgerson method and single-valued neutrosophic numbers due to the facilities they offer for this type of analysis.Finally, to finish the work, possible solutions to mitigate the phenomenon analyzed are enunciated. 2022 2022 143 150 10.54216/IJNS.180413 https://www.americaspg.com/articleinfo/21/show/1180