American Journal of Business and Operations Research AJBOR 2692-2967 2770-0216 10.54216/AJBOR https://www.americaspg.com/journals/show/2309 2018 2018 Higher Vocational School, Cag University, Mersin, Turkey Betul Aktas The accessibility of data is altering how businesses make decisions at different levels. Scholars and professionals are investigating the ways in which Business Process suppliers can profit from the availability and application of data, particularly in relation to decision-making concerning service provision. Business Process Improvement is one of the applications that is anticipated to gain the most from the accessibility of information. Suppliers of services can avoid failures by making prompt and well-informed decisions based on the evaluation of the resource's health state. Despite this, providing data-driven BPI services is not simple, and providers must set up their systems to correctly gather, process, and utilize past and current data. This study introduces a data-driven business intelligence framework to provide use full insights for improving business process activities. This framework offers a set of visualization tools that help interpret the relation between different factors that can improve the management of different business processes. Moreover, our framework provides successful integration of random forests to allow predictive modeling of sales, profits, and discounts across different regions. 2024 2024 79 88 10.54216/AJBOR.110109 https://www.americaspg.com/articleinfo/1/show/2309