Journal of Cognitive Human-Computer Interaction JCHCI 2771-1463 2771-1471 10.54216/JCHCI https://www.americaspg.com/journals/show/1251 2021 2021 Department of Computer Science and Engineering, Vellore Institute of Technology, Vellore, India M. Prakash Department of Information Technology, Panimalar Engineering College, Chennai, India M M.Sumithra Department of Information Technology, Panimalar Engineering College, Chennai, India B B.Buvaneswari Applications for chat bots (and voice bots) are being used more frequently in customer care or e-commerce as a direct line of communication between businesses and customers.  A software programm known as a "bot" executes automated, repetitive, and pre-defined tasks.  For people, it would be nearly impossible to respond to every single client question.  The benefit of employing the notion of a bot is that it eliminates the laborious process of manually responding to customer requests. A bot handles everything automatically.  Artificial intelligence is a concept that chatbots employ to communicate with people.  It has security features like the ability to deactivate accounts that are sending unsolicited messages.  We introduce the bot framework in this paper.  Bot is a runtime engine that launches the chatbot programme automatically. and controls security.  Bot is freely accessible and open source online. 2022 2022 08 14 10.54216/JCHCI.040101 https://www.americaspg.com/articleinfo/25/show/1251